Women's Autumn Casual Round Neck Side Split Pullover Oversize Sweater
Domestic Shipping (Within the United States)
Thank you for shopping at Renega! We're delighted to offer shipping services for all orders within the United States.
Shipping Rates and Timelines
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Processing Time: Orders are processed within 1-2 business days.
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Standard Shipping: Orders typically ship within 5-7 business days from the date of purchase. Standard shipping rates apply based on the total purchase amount and destination.
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Express Shipping: Expedited shipping options are available at checkout for faster delivery times. Rates vary depending on the shipping address and package weight (3-5 business days).
Fee Shipping
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Standard Shipping: Freeship
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Expedited Shipping: $4.99
Tax Information
All orders shipped within the state of United States will be charged applicable sales tax based on the shipping address. The tax rate is determined by the state and local tax laws.
Shipping Restrictions
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International Shipping: At this time, we only ship within the United States. We are unable to process international orders. We apologize for any inconvenience this may cause.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can track your order directly through the carrier's website using the provided tracking number.
Delivery Issues
Please ensure that the shipping address provided is accurate and complete. Renega is not responsible for packages delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions about our Shipping Policy, please feel free to contact our Customer Service team:
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Email: support@renega.store
Returns
Thank you for shopping at Renega! We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we're here to help.
Eligibility for Returns
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Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Return Window: You have 15 days from the date of purchase to initiate a return.
Returns Process
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Contact Us: Please contact our Customer Service team at support@renega.store to initiate a return request. Include your order number and reason for return in your email.
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Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
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Packaging: Please securely package your item(s) in the original packaging or a suitable alternative.
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Shipping: Ship the item(s) back to us using a trackable shipping service. You are responsible for all shipping costs associated with the return, unless the return is due to our error.
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Inspection and Refund: Once we receive your returned item(s), they will be inspected. If approved, we will initiate a refund to your original method of payment. Please allow 7-10 days for the refund to process.
Refunds
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Refund Amount: Refunds will be issued for the purchase price of the item(s) returned. Original shipping charges (if applicable) are non-refundable.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
Wrong Sizes
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Exchange or Store Credit: If you received an item in the wrong size due to an error on our part, we apologize for the inconvenience. Please contact us within 15 days of receiving your order to arrange for an exchange or store credit.
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Return Shipping: We will provide a prepaid return label for the incorrect size item(s). Once the item(s) are returned to us and inspected, we will promptly send the correct size or issue store credit, as per your preference.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact our Customer Service team:
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Email: support@renega.store